Next steps : Microsoft are reviewing their service and infrastructure configuration procedures to find ways to prevent this problem from happening again. Windows 10 and 11 users can now also get Apache OpenOffice for selected languages in the 'Microsoft Store' App. You can download Apache OpenOffice 4.1.12 here. All users of Apache OpenOffice 4.1.11 or earlier are advised to upgrade. Root cause : A configuration mismatch issue between the service and our infrastructure lead to users being unable to open Office Online files via various platforms. Apache OpenOffice 4.1.12 is a Maintenance release incorporating bug fixes and other enhancements. Scope of impact : A portion of users served through affected sections of infrastructure may see issues when accessing documents via various applications.įinal Update : 10:44:00 AM – Microsoft completed restarting the affected infrastructure, and confirmed after a period of monitoring service telemetry that impact has been remediated. Our software is tested and used daily by a large and devoted user community we're open to new talent and new ideas, so get involved and influence its future. Users may encounter the following error message: “Sorry there was a problem and we can not open this document.” While we are focused on remediation, we recommend leveraging the desktop versions of these apps to open office files. LibreOffice is Free and Open Source Software, available for everyone to use, share and modify, and produced by a worldwide community of hundreds of developers. This is a video demo of the online app Open Office Draw online editor for graphics from Offidocs. More info : Affected services may include: To drag&drop between windows you need the 'alternate drag' mode. Issue Description : Users may be unable to open Office Online files via various platforms.
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